Foundations of IT Service Management
Brady Orand
Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help study for the ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce learning for each unit. While the focus is on providing the information required to pass the ITIL® Foundations exam, this book also goes beyond those basics to provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization. --
年:
2011
出版社:
Createspace Independent Publishing Platform
语言:
english
ISBN 10:
1466231327
ISBN 13:
9781466231320
文件:
EPUB, 1.60 MB
IPFS:
,
english, 2011
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